A Brief Comment on Emotional Demand by Robert Karasek
Certainly many emotional
communications are demanding because of all the "implications" of the
message for the personal relationships involved, and the strategies needed in
selecting and evaluating alternative messages. It is the burden of complicated
action consequences that makes the communication burdensome, rather than its
explicit emotional quality. Knowing that
the result of the argument will be a permanent social split,
or that in the future retribution could occur as a result of a fight, etc.
leads to many levels of internal assessment and conflict, and complex goal
resolution. Thus, many levels of mental
engagement may be needed for some social interactions because of their
important of difficult consequences.
This may help with the link revised
"demands" to the proposed JCQ 2.0 expanded decision latitude
framework, and might require the Stress Disequilibrium model's breadth.
This is the basis of my "emotional demands" definition comment in the
JCQ 2.0 website material: "the need to more sensitively measure the mental
work load costs of engaging in complex, strategically planned, and emotionally
engaging social behaviors in organizationally complex situations."